Return & Refund Policy

Please contact us within 30 days of receiving the item if you are not content with your purchase, and we will handle your request for a return or exchange. We won't honor any requests that are submitted beyond 30 days. Please be sure to get in touch with us by email as soon as possible ([email protected]).

Conditions for Return and Exchange

• Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
• Please note: We do not accept the return of any fake products unless defective or faulty.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.

If you haven't received the refund within 2-3 working days, please check your account again. It may take some time before a refund is official posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].

General Return Process

• Step 1: Contact our customer service team at [email protected] to explain the reason for your return and related questions.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Pack the returned goods intact and send them back to the designated return address. Please ensure your items are properly protected and retain relevant proof of postage.

Policies

Returned items without permission won't be accepted.

Within 30 days of delivery, items must be returned. All of the merchandise needs to be in its original packaging, undamaged, and in the same state as when it was delivered to you. Further documentation of the purchase, such as the receipt, is required. Clients must choose a shipping option that offers tracking information when returning or exchanging merchandise.

Costs

• If the return is due to our error (e.g., incorrect products, product quality issues), we will provide a full refund.
• If the return is due to the buyer’s preference (e.g., dislike, wrong product/size ordered), the buyer is responsible for the shipping costs.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Non-returnable items:

Sale items and product damage/loss caused by the consumer are unfortunately not returnable.

Exchanges

Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.

Please do not hesitate to get in touch with our customer service staff if you have any questions concerning our return policy or procedures. We will be pleased to offer you assistance and support.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	YONGYUXIN TRADING LIMITED
Company Address:	Wei Li Industrial Center, 2-12 Au Pui Wan Street, Fo Tan, New Territories, Hong Kong Room N238, 11th Floor, Xin (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help